Shipping, Returns & Customer Policies

Last updated: October 13, 2026

Processing time

Orders paid before 2:00 PM ET Monday–Friday (excluding holidays) typically ship the same business day. Orders after the cutoff ship the next business day.

Shipping options

• Standard — USPS Priority Mail, usually 2–3 business days, flat $9.99
• Free shipping on orders over $200
• Faster shipping — ask us on WhatsApp for an express quote

A tracking number is sent to you on WhatsApp as soon as your order ships. We currently ship to U.S. addresses only.

Lost or damaged packages

If your package arrives damaged or a vial is broken, message us on WhatsApp +1 (305) 776-6758 within 7 days of delivery with your order details and a photo. We’ll send a replacement at no cost.

If tracking shows no movement for 7 business days, contact us and we’ll open a claim with the carrier.

Returns & refunds

To protect product integrity, opened or used products can’t be returned. Unopened products in their original sealed condition may be returned within 14 days of delivery for a refund, minus original shipping. Contact us first for a return authorization.

Order errors

If you received the wrong item, we’ll ship the correct item and cover return postage for the incorrect one.